March 20, 2020

To our Clients:

Wilshire is OPEN for business and here to serve you during this uncertain time, with a few changes and updates:

  • We are suspending all in person Client appointments to limit exposure to others
  • Showroom/ Office is closed to Walk in Clients
    • We can Schedule a local delivery or office pickup for some products
  • New Projects – We are able to do Remote Consultations via phone, video, and email.
  • Service – We are in office daily 9-5pm to assist with service issues and troubleshooting.
  • Installation – While crew are not going into homes, we are doing pre-assembly work in our new production area
  • Wilshire may continue work and is exempt from State orders as part of the IT Sector
  • We are disinfecting all incoming packages, cleaning office daily
  • We have 65% of our staff working remotely
  • We have purchased an extra 60 days of inventory to mitigate any supplier issues
  • We launched Remote service plans at the beginning of 2020. With a new appliance, we can monitor and solve dozens of issues proactively without the need to enter your home- please call us for details
  • We expect to make a full recovery from this health and economic challenge

We thank you for your past support and hope we can assist in any way while many of you are working and living at home. Wishing for everyone’s health and well being in the unprecedented time.

Mike Mcmaster

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